Transport Focus is an executive non-departmental public body, sponsored by the Department for Transport to support transport users. Its remit covers rail in the whole of the UK, buses and trams in England apart from London, scheduled coach services in England, and all road users of England's Strategic Road Network.
Its only remit in Scotland is rail. It is well worth having a look at their website (www.transportfocus.org.uk), to see how they look at areas of concern. It is Transport Focus which compiles Rail Users' Satisfaction surveys which cover all aspects of travel including the availability of information - one of FoFNL's main concerns.
In his editorial for the April issue of Transport User Voice, the newsletter of Transport Focus, Anthony Smith, the Chief Executive, noted an absolutely basic truth after the heavy snowfall across Britain at the beginning of March:
"Information, as ever, is key. Transport users want to know, in plain English, why decisions have been made, what the travel advice is and how disruption will be dealt with."